Reset login password

we upgraded the encryption algorithm to enhance security, it may cause the login password to expire for a small number of users, please click on “forget password”to reset your password, your password must be at least 8 characters long, include a number, an uppercase letter and a lowercase letter.

Can’t receive reset password email:

1. It’s possible that your network is delay, I suggest you check your mailbox later.The activating email is valid for 12 hours.
2. Please try it a few times and check if the email is in the junk mail box.Please clear your email cache.
3. Try to add our no-reply@mail.kucoin.com address to your mailbox whitelist.

How to add whitelist to google mailbox?

https://www.lifewire.com/how-to-whitelist-a-sender-or-domain-in-gmail-1172106

If you aren’t using google email, please search the web for tutorials.