Recovery Fee for Incorrect Deposits

Please note that fees will only be charged for transactions that meet the recovery criteria. You may check the fee amount by visiting Self-Service Recovery History and looking under your application. 

You can find more details in the table below, including:

Type of Incorrect Deposit	Estimated Time	Fees	Refund or Credit
Memo contains spaces or special characters during deposit	2–3 Days	No fee	Credit
Supported smart contract deposit	2–3 Days	No fee	Credit
Missing or incorrect memo during deposit	2–3 Days	40 USDT	Refund
Failed withdrawal to another platform that was returned to KuCoin	2–3 Days	40 USDT	Credit
Failed deposit due to missing or incorrect memo, and cannot be refunded to the original address	2–3 Days	80 USDT	Credit
Deposit of unlisted tokens on supported networks	2–3 Days	80 USDT	Refund
Deposit of outdated/delisted tokens	2–3 Days	80 USDT	Refund
Deposit to a hot wallet	2–3 Days	80 USDT	Refund
Deposit to a deactivated account	14 Days	80 USDT	Refund
Deposit of unlisted tokens on unsupported EVM networks	14 Days	200–500 USDT	Refund

 

Please note that due to resource limitations, technical complexity, and other factors, the successful recovery of funds is not always guaranteed, and not all deposits can be retrieved. This table does not represent a promise from KuCoin to recover your funds under any circumstances. If we are unable to process your request due to special circumstances after payment, we will assist in refunding the fee. You are ultimately responsible for your funds, so please ensure you fully understand our services before using them.

Disclaimer:
This table reflects general situations, but certain special recovery processes may take longer than the estimated times mentioned above. Many factors, such as unsupported network types and the complexity of the recovery, can extend the recovery time. Fees may change depending on the market conditions, operational costs, and technological advancements, and are not fixed. While we do our best to help users recover their assets, we cannot guarantee that each recovery will be successful.