How to Update My Identity Verification Information

Why Do I Need to Update My KuCoin account?

Identity Verification or Know Your Customer (KYC) standards are designed to protect your account against fraud, corruption, money laundering, and terrorist financing. KuCoin also complies with a series of AML (Anti-Money Laundering) standards, risk prevention, compliance, and the operation of certain activities that have been regulated by the jurisdictions. This can prevent money laundering, terrorist financing, and illegal financial crime.

Reasons for updating your Identity Verification include:

1. The documents have expired;

2. The name on the document has changed;

3. The ID number on the document has changed;

4. The nationality has changed;

5. Update or replace your existing documents to meet specific fiat channels’ requirements;

6. Change the name to a system recognizable language (e.g., from local-language ID card to English-language passport);

 

How to update our Identity verification Information?

1. For some specific situations, We will notify users in batches to perform the new verification. In this case, please follow the instructions in the email to complete Identity Verification. Please complete the verification within the deadline, or your KuCoin account will might be restricted to “Withdrawal Only” finally. And there will be an entrance to reset KYC on the KYC page for these users, you could go to KYC page for uploading new identity document.

2. For other situations, there is no entrance to reset KYC on the KYC page, you can contact our customer service agents to help on resetting your KYC, then you can re-do KYC verification.

 

What is the influence to my account privilege before re-verifying successfully?

Resetting KYC which means your ID information will be erased, until you successfully complete the re-verification, your account will be in a non-KYC verified status. As existing users who haven’t completed identity verification will have their account permissions temporarily changed to access to services such as Spot trading sell orders, Futures trading deleveraging, Margin trading deleveraging, KuCoin Earn redemption, ETF redemption, etc. All deposit service is unavailable, the crypto withdrawal limit may be reduced or unavailable, and fiat withdrawal is unavailable. If withdrawal becomes unavailable, don't hesitate to contact us for help.

Upon reinitiating personal identity verification, please review the following detailed implications on the account prior to successful re-verification.

Account basic functions:

Account Functions	Account Impact Before Successful Re-verification
Register & Login	Unaffected
Security Settings Binding/Changing/Unbinding	Unaffected
Account Freeze	Unaffected
Account Delete	Unaffected
Sub-account Creation	Unaffected
API Creation	Unavailable
API Edit & Delete	Unaffected
Invite friends for rewards	Unaffected
Sub-account Trading	Unavailable
Export history	Unaffected
Bill Export	Unaffected

 

Deposit:

Account Functions	Account Impact Before Successful Re-verification
Crypto Deposit	Unavailable
Fait deposit	Unavailable
Buy Crypto with third-party	Unavailable
P2P Purchase	Unavailable
Buy crypto with Visa, Mastercard, Fiat balance	Unavailable
Red Envelope Claiming	Unaffected

 

Withdrawal:

Account Functions	Account Impact Before Successful Re-verification
Crypto withdrawal	0-25,000 USDT
Fiat withdrawal	Unavailable
Sell crypto via P2P	Unavailable
Sell crypto with Visa, Mastercard, Fiat balance	Unavailable
Kucard	Unavailable
Red Envelope sending	0-25,000 USDT

 

Trading:

Account Functions	Account Impact Before Successful Re-verification
Spot Trading	buy orders unavailable; sell orders available
Margin Trading	New Positions Unattainable; Original Positions Persist, No forced Closure; Buy orders: only indebted crypto assets purchasable, non-indebted crypto assets not purchasable Sell orders Available Borrowing disabled; repayments allowed
Leverage tokens	Buy orders unavailable sell orders available Crypto subscription disabled, redemption permitted No forced redemption
Trading bot	New strategy creation unsuccessful Existing strategies run unaffected
Convert	Unavailable
Per-market Trading	Unavailable
Futures Trading	Position opening or addition disallowed position reduction or closing permitted Original positions persist, no forced close
KuCoin Earn	Unavailable Subscription/Purchase/Lending/Reinvestment orders. Available redemption/sell orders No forced sale or redemption