KuCoin Travel FAQ
What is KuCoin Travel?
KuCoin Travel is a portal designed to reward KuCard users for booking hotels and flights. Powered by Solartrip, a leading travel website with over a decade of experience, the portal provides great deals on travel bookings worldwide.
How to apply for KuCard?
The KuCard is a cutting-edge Visa debit card by KuCoin, usable for online or in-person purchases to earn cashback. Currently, users can apply for KuCard within the KuCoin app. KuCard is available to citizens and residents of the European Economic Area (EEA), with more regions to be announced soon.
Apply here: https://www.kucoin.com/kucard
What is the Cashback offer for KuCoin Travel?
KuCard users who successfully booked hotels or flights on KuCoin Travel with their KuCard will receive the cashback offer. For successful hotel bookings, the cashback is 7% in EUR; for successful flight bookings, the cashback is 2% in EUR.
How do I get the Cashback after KuCoin Travel booking?
When you make a booking with KuCard within the KuCoin Travel portal, you instantly receive our standard 1% cashback in EUR.
The remaining 6% cashback for hotels, and 1% cashback for flights will be distributed to the KuCard user's account 35 days after the last day of the hotel stay or flight travel date via the KuCoin Travel portal.
If I have any issues with my booking, who can help?
KuCoin Travel is powered by Solartrip. If you have any issues, please contact the Solartrip customer support team. They are available 24/7 at support@solartrip.com.
If I have any issues with my cashback, who can help?
For any questions or issues related to your cashback rewards, you can contact our customer service team through the “Have problems with this order?”section on the cashback detail page, email, or live chat feature on our website/app.
Are there any circumstances where I will not be entitled to the cashback?
Any accumulated Cashback including Cashback which has yet to be credited
shall immediately be forfeited and you will not be entitled to the Cashback if:
a. any cancellation of KuCard;
b. we have reasonable grounds to believe that the user has acted in bad faith, dishonest, or has engaged in abusive behaviour in the use of cashback;
c. death, insolvency, bankruptcy or debt restructuring event occurs in relation to the user.
Other terms and conditions:
- KuCoin shall not be responsible nor shall accept any liability of any nature and however arising or suffered by the user and/or third parties resulting directly or indirectly from this program.
- KuCoin shall reserve the right to suspend or terminate this cashback, and amend the terms and conditions here and this FAQ at any time without prior notice. The updated terms and conditions will be in effect upon publishing of the updated terms and conditions.
- The terms and conditions here shall be governed by the laws of Lithuania.