How to Complete Identity Verification (KYC) on the Website

As one of the world’s most reliable and transparent exchanges, KuCoin has required Identity Verification for its users since November 1, 2018. This article will help you understand the Identity Verification process (also known as Know Your Customer, or KYC), how it works, and questions that you may have about the process.

 

In line with KYC principles, to better meet legal requirements, and with the goal of enhancing user account security, KuCoin will be introducing enhancements to its Identity Verification procedures, effective August 31, 2023, at 00:00 (UTC). As part of our commitment to curbing illicit activities, such as money laundering and terrorist financing, users will be required to submit identification documents and complete face verification to pass the Identity Verification process.

 

Note：

1. Starting from August 31, 2023 (UTC), new users must complete Identity Verification in order to use KuCoin's products and services.

 

2. For users who registered before August 31, 2023 (UTC) but have not completed standard Identity Verification before then, they will only be able to use the remaining services: selling cryptocurrencies, closing futures contracts, closing margin positions, redeeming from KuCoin Earn, and redeeming ETFs. During this time, they will not have access to deposit services (withdrawal services will not be affected).

 

As such, to ensure the normal use of your account, we strongly recommend that you complete standard Identity Verification as soon as possible. Completing Identity Verification not only enables you to fully enjoy higher-quality and stable services, but also ensures the safety of your funds and account. This prevents others from fraudulently using your identity for deceitful or illegal activities.

If you run into any problems during the verification process, feel free to contact our customer support team. Thank you for your understanding and support!

 

FAQs:

Q1: What limitations will be imposed on my account if I choose not to finish Identity Verification?

A: New users must complete the Identity Verification before using KuCoin's products and services. For users who registered before August 31, 2023 (UTC) but have not completed the identity verification by that date, they will only be able to use the  remaining services: selling cryptocurrencies, closing futures contracts, closing margin positions, redeeming from KuCoin Earn, and redeeming ETFs. During this time, they will not have access to deposit services (withdrawal services will not be affected).

Q2: After completing Identity Verification, what benefits can I enjoy?

A: Upon completing Identity Verification, you will gain access to all products and services provided by KuCoin. This includes the benefit of higher daily withdrawal limits and the opportunity to register for KuCoin Spotlight, where you can participate in token sales for promising projects.

 

I. Why Complete Identity Verification

Identity Verification represents KuCoin's commitment to aligning with regulations within the cryptocurrency industry, and to mitigate activities such as fraud, money laundering, scams, and terrorist financing. After completing Identity Verification, users can enjoy higher daily withdrawal limits on KuCoin.

Details are as follows: 

Account functions		Unverified	Individual identity verified
Basic Account Functions	Register & Login	Available	Available
	Security Settings Binding/Changing/Unbinding	Available	Available
	Account Freeze	Available	Available
	Account Delete	Available	Available
	Sub-account Creation	Available	Available
	Sub-account Trading	Not Available	Available
	API Creation	Not Available	Available
	API Edit & Delete	Available	Available
	Invite friends for rewards	Available	Available
	Affiliate program	Available	Available
	Bill Export	Available	Available
Deposit	Fiat deposit	Not Available	Available
	Buy crypto with Visa, Mastercard, Fiat balance	Not Available	Available
	P2P Purchase	Not Available	Available
	Buy crypto with Third party	Not Available	Available
	Crypto deposit	Not Available	Available
	Red Envelope Claiming	Available	Available
Withdrawal	Fiat withdrawal	Not Available	Available
	Sell crypto with Visa, Mastercard, Fiat balance	Not Available	Available
	sell crypto via P2P	Not Available	Available
	Kucard	Not Available	Available to users in the EEA region
	Crypto withdrawal	The 24h withdrawal limit is determined by the limit on the withdrawal page.	Refer to the table below for the 24h withdrawal limits.
	Red Envelope sending	The red envelope distribution limit is determined by the limit on the withdrawal page.	Refer to the table below for the red envelope distribution limit
Trading	Spot trading	Buy order is not available,  Sell order is available	Available
	Margin Trading	1. Buy order：  New positions cannot be established, only cryptocurrency assets in debt can be purchased, non-debt cryptocurrency assets cannot be purchased.  2. Sell order：  Available  3. Borrowing disabled; repayments allowed	Available
	Leverage tokens	1. Buy orders are not available.  2. Sell orders are available.  3. Currency subscription disabled,  redemption allowed	Available
	Trading bot	1. New strategy: Creation failed.  2. Running strategy: Running normally, unaffected	Available
	Convert	Not Available	Available
	Pre-Market Trading	Not Available	Available
	Futures Trading	1. Opening positions or adding to positions is not allowed.  2. Reducing or closing positions is allowed.	Available，max leverage is 125x
	KuCoin Earn	1. Subscription/Purchase/Lending/Reinvestment orders are not available.  2. Redemption/Sell orders are available.	Available

 

To better protect our users’ funds, we make dynamic adjustments to the requirements and associated benefits of standard Identity Verification. These adjustments are based on platform security requirements, local compliance policies, the unique features of our various business products, and the online environment.

With all this in mind, we strongly recommend users to complete Identity Verification. In cases where users forget their platform credentials or if their account is compromised due to a data breach on the client’s end, the information provided will assist users in swiftly recovering their accounts. Users who complete Identity Verification can also participate in KuCoin's fiat-crypto services.

II. How to Pass Identity Verification

Please log in to your KuCoin account, click Account Center → Identity Verification to fill in the required information.

1. Individual Verification

If you have an individual account, please select Identity Verification → Individual Verification, then click Verify Now to fill in your information.

The Identity Verification procedure involves: 1) personal information, 2) ID photos, and 3) face verification and review. Users get access to more benefits by completing the verification process. Please make sure that the information you enter is true and valid. Otherwise, it will affect the result of your review. The review results will be communicated via email, so please wait for them patiently.

 

1.1 Provide Personal Information

Click Verify Now on the individual verification page to enter the Identity Verification page. Select your country/region and the document used for verification, then fill out your personal information before clicking Continue. Please make sure that all the information entered is consistent with the details on your document.

1.2 Provide ID Photos

Please enable camera permissions on your device, then click Start to upload a photo of your ID with one of the provided methods. Please make sure that the information on the document is consistent with all the information you entered.

1.3 Complete Facial Verification and Review

After confirming the upload of your photo, click Continue to proceed with facial verification. Select the device for facial verification, then click Continue and follow the system prompts to complete the facial verification process. After completion, the system will automatically submit the information for review. Upon successful review, the standard Identity Verification process is complete. You can view the review results on the Identity Verification page.

2. Institutional Verification

If you have an institutional account, please select Identity Verification → Switch to Institutional Verification and click Start Verification to fill in your information. Due to the complexity of institutional verification, a review officer will contact you once you submit your request through the designated KYC verification email at: institutional_kyc@kucoin.com.

III. Why do I always fail when submitting Individual Identity Verification on the Website?