Rewards Hub FAQ
KuCoin Rewards Hub - by completing any of the tasks in Rewards Hub, you can win USDT bonus. Bonuses will be credited to Rewards Hub > Total Bonus and can be withdrawn when the amount reaches the required threshold.
New User Rewards
Q: Why can't I see the New User Rewards?
A: New User Rewards is a time-limited benefit for new KuCoin users. Rewards are given to new users when they complete their sign-up, first deposit/crypto purchase, first trade, and pro trading. Rewards include USDT and coupons worth up to 3,200 USDT. Users must complete corresponding tasks within 30 days of signing up for their KuCoin account in order to receive the rewards. Each user can only receive rewards once.
The following types of users are eligible to participate and receive the New User Rewards: (1) Users who signed up for their KuCoin accounts after 08:00:00 May 23, 2023 (UTC). (2) Users who signed up for their KuCoin accounts after 08:00:00 March 1, 2023 (UTC) and have not yet made their first deposit or crypto purchase.
Q: How do I get rewards?
A:
(1) Sign-Up Rewards: Sign up for a KuCoin account to receive a USDT reward. Reward amount is randomly provided within a set range.
(2) Identity Verification Rewards: Users can randomly draw USDT rewards after completing their identity verification. Reward amount is randomly provided within a set range.
(3) First Deposit/Buy Crypto Rewards: Deposit or buy crypto for the first time (in any amount) to receive USDT and coupon rewards. Eligible deposits or purchases can be made through Fiat Deposit, P2P, Third-Party, Fast Trade, or on-chain transfers. Note: Deposits or purchases using assets from Red Packets or Trial Funds are not counted. Reward amount is randomly provided within a set range.
(4) First Trade Rewards: Complete your first trade (in any amount) to receive a USDT reward. Trades include Spot, Futures, Margin, or Bot trading. Reward amount is randomly provided within a set range. Zero-fee trades are not counted.
Limited-Time Gift Pack: Complete your first trade within 7 days of signing up for your KuCoin account to receive an additional gift pack, which includes VIP Trial Coupons, Futures Deduction Coupons, Trading Bot Fee Rebate Coupons, etc.
(5) Pro Trading Rewards: Users can receive USDT rewards after completing designated pro trading tasks. Trading tasks include Spot and Futures trading. Reward amount is randomly provided within a set range. Note: Zero-fee trades are not counted.
Q: What are Rewards for Withdrawal?
A: To qualify for withdrawal of rewards, accumulate the required number of crypto rewards within 30 days of signing up for your KuCoin account. Ensure you withdraw within the specified timeframe, as failure to do so will result in the inability to withdraw those crypto rewards. Rewards will be credited to your Funding Account within 14 working days after requesting for withdrawal. If you do not receive your rewards within this timeframe, please contact KuCoin Customer Service.
Q: Why can't I click the Withdraw button? How do I request for withdrawal?
A: The USDT rewards you get in the Rewards Hub need to reach the specified withdrawal amount, and you need to complete all the time-limited welfare tasks for new users before you can withdraw all the pending withdrawal amounts at one time. If the specified withdrawal amount is not reached, or all time-limited tasks for new users are not completed, there may be no Withdraw button, or the Withdraw button is grayed out. In addition, if your account is detected by the platform’s risk control system, including but not limited to the following violations: duplicate accounts, same IP, same device, certain risks in the account, no reasonable deposits and withdrawals, etc., you may not be able to get rewards. If that occurs, please contact the Customer Service for help.
Q: I have requested for withdrawal, but why is the status always Under Review?
A: Withdrawal review is expected to take 7-14 working days. If there are too many withdrawal applications, review time may be extended. Please wait patiently for about 21 days to check whether you have received the USDT reward from the Rewards Hub in your Funding Account.
Q: Where can I view my rewards?
A: Your coupon rewards can be found in Rewards Hub > My Coupons, and USDT rewards can be viewed in your Funding Account.
Advanced Tasks
Q: How do I sign up for Advanced Tasks? Why can't I sign up even though I can access it after logging in?
A: In order to ensure that you understand and are familiar with the use of the platform, you need to complete a series of tasks in the New User Only page before you can sign up for Advanced Tasks.
Q: Why can't I click the Withdraw button in Advanced Tasks? How do I request for withdrawal?
A: You can get various rewards such as USDT, coupons, and trial funds by participating in Advanced Tasks. Your USDT rewards need to meet the minimum withdrawal threshold before you can request for withdrawal.
Q: I have requested for withdrawal, but why is the status always “Under Process”?
A:
(1) Withdrawal review is expected to take 7-14 working days. If there are too many withdrawal applications, review time may be extended. Please wait patiently for about 21 days to check whether you have received the USDT reward from the Rewards Hub in your Funding Account.
(2) If you still cannot receive the USDT reward after 21 days, your account may be detected by the platform’s risk control system, including but not limited to the following violations: duplicate account(s), multiple accounts via the same IP/ device, potential risks in the account.
Q: Where can I find my rewards?
A: You can get various rewards such as USDT, coupons, and trial funds by participating in Advanced Tasks. Accumulated USDT rewards will be shown at the top of the Rewards Hub page. Coupons, trial funds, and other rewards will be distributed to My Coupons.