Postponement of ionet (IO) Delivery Schedule

Dear Valued KuCoin Users,

Due to unexpected congestion in our backend clearing system, we have encountered significant delays that have impacted our service. We are currently expediting efforts to address and resolve these problems and sincerely apologize for any inconvenience this may have caused.

Revised Delivery Schedule

In response to these challenges, we are adjusting the Pre-Market delivery schedule for better experience:

• Final Settlement Time: 19:00 on Jun 11, 2024 (UTC).

Please note, this time is estimated and may be subject to further adjustments depending on our progress in resolving the backend issues.

We appreciate your understanding and patience as we work through these issues. This adjustment is made with the aim of minimizing disruption and ensuring that our services return to normal as swiftly as possible.

Potential Further Adjustments

Given the nature of technical fixes, we reserve the right to make further schedule adjustments if the situation with our backend system does not improve as expected. Our team is closely monitoring the system’s performance and will provide timely updates on any changes.

Please be aware that failure to complete delivery within the revised timeframe may lead to the cancellation of pending orders, with funds being returned to their original sources.

Thank you for your continued support and understanding during these unforeseen circumstances. Your collaboration is crucial as we strive to enhance our infrastructure and continue providing excellent service.

Best regards,

KuCoin Team