Sign up Guide

How to sign up kucoin

please use your email address to sign up ,if you have an invitation code, you can input the code when you are registering. If you find that there is no input box to enter the invitation code, please change another browser and enter www.kucoin.com to sign up. Of course, you can also use the invitation link to register, please make sure that you don’t switch the page when you are registering, otherwise the invitation will be invalid.

Can’t receive active email:

1. It’s possible that your network is delay,I suggest you check your mailbox later.The activating email is valid for 12 hours.
2. Please try it a few times and check if the email is in the junk mail box.Please clear your email cache.
3. Try to add our no-reply@mail.kucoin.com address to your mailbox whitelist.
4. If it still doesn’t work, please use another email address to sign up.

How to add whitelist to google mailbox?

https://www.lifewire.com/how-to-whitelist-a-sender-or-domain-in-gmail-1172106

If you aren’t using google email, please search the web for tutorials.

Can’t open active email or no responding:

1. Have you received several activation emails? Please open the activation link in the latest email.
2. Please copy the link to the browser’s address bar to open it.
3.  you’d better try a few more times to get several activation emails.

Wonder to change register email:

We provide the service of replacing the email address. Please send an email to this email: support@kucoin.com using your current email address. Please provide the following information:

1. Your current email address:
2. Replacement email address:

3．Is there any coins/tokens in your account? If so, what is the balance?

4. When was your account registered?
5. Do you have a trade record in your account? If so, please explain.
6. Please provide your passport home information by photo.
7. I promise that XXX@XXX.com this account is registered and used by me on the kucoin.com. I hereby voluntarily apply for this account to be changed to XXX@XXX.com, and I am willing to take all legal responsibilities for it.

Invitation code

If user have signed up successfully ,the invitation code would be invalid, we cannot add the invitation code to user’s account manually.The user can create a new account with another email address to add the invitation code. thanks for your support:)