Privacy Policy

Article 1

Purpose and Basis. In order to provide the services of the Platform to Users, KuCoin Info needs to collect some of your personal information when you use the services offered by the Platform. This Privacy Policy, in combination with KuCoin Info’s other applicable policies, set out the rules as to the use and protection of the collected information in order to prevent misuse.

Article 2

Designation. For the convenience of wording in this agreement (the “Agreement”), the Platform is referred to as “we”, “us” or “our”. Users of and other visitors to the Platform are referred to as “you”, “your” or “User”. We and you are collectively referred to as “both parties” and as “a/one party” individually.

Article 3

Definition and Interpretation. The following terms or expressions shall have the meanings ascribed to them below, unless any other term or condition hereunder provides otherwise:

（1）Personal Information: all information that is recorded electronically or otherwise and can be used, whether independently or in combination with any other information, to identify any natural person or reflect the pattern of behaviour of a natural person, including, but not limited to, sensitive personal information;

（2）Deletion of personal information: the deletion of personal information from any system involved in carrying out routine business functions so that such personal information cannot be accessed or retrieved.

Article 4

Scope of Application. This Agreement shall apply to all Users using on the KuCoin Info APP (the “Platform"). Users shall comply with the terms and conditions of this Agreement, subject to and as permitted by any and all laws relating to the protection of personal information and data in the country or region where they are based.

Article 5

Invocation. Any code or statutory decree or administrative regulation referred to in this Agreement shall refer to the latest amended version thereof, regardless of whether such amendment is made before or after the signing of this Agreement.

Article 6

Headings. The headings used in this Agreement are for convenience only and shall not be used for the purpose of interpreting the terms and conditions of this Agreement. References herein to any statement, term, condition, annex, schedule shall refer to statements, terms, conditions, annexes and schedules hereunder.

Article 7

Use of the term "include". The term “include” used herein shall, under any and all circumstances always have the meaning of “include but not limited to”, unless this Agreement specifies otherwise.

Article 8

User Consent and Authorization. The Users acknowledge and understand that, at the point of using the Platform, the User will be deemed to have expressed to us their acceptance, consent, undertaking and confirmation of the following:

（1）that the User agrees, on a voluntary basis, to disclose personal information to us;

（2）the User will abide by all the terms and conditions of this Agreement;

（3）the User agrees and authorises the Platform to collect the User’s personal information when the User uses the Platform services;

（4）the User agrees to all the terms and conditions of this Agreement and agrees to accept any amendment that may subsequently be made to the Privacy Policy.

Article 9

Information Collected. The Users agree that the Platform may use cookies to track the User’s actions in connection with their use of the Platform and may collect and record all information left by Users, including but not limited to their IP address, geographical location and other data.

Personal data which we may collect include:

• Application Activity: Browsers and tap records, search history, installed apps, running apps, crash logs、user-generated content, favorites, mouse movement, scroll position, key events, and touch events.

• Device Information: Carrier, brand, software version, model name, manufacturer, system language, OS Version、Locale、Fingerprint、Build ID、Baseband Version、SIM Country、SIM Serial Number、Battery Status、network, OAID, IMEI, GUID, MAC address, Android ID, SSID, Advertising ID and gyroscope/accelerometer data.

We will collect your personal data in accordance with the legislative purpose of the DPA. We may also collect and store certain information automatically when you visit the Site/APP. To the extent permitted under the applicable law, we may collect certain types of information automatically, such as whenever you interact with the Sites/APP or use the Services. This information helps us address customer support issues, improve the performance of our Sites/APP and Services, provide you with a streamlined and personalized experience. Information collected automatically includes:

Online Identifiers: Geo location/tracking details, browser fingerprint, operating system, browser name and version, and/or personal IP addresses.

Usage Data: click-stream data and other data collected via cookies and similar technologies.

For example, we may automatically receive and record the following information on our server logs:

(1) How you came to and use the Services;

(2) Device type and unique device identification numbers;

(3) Device event information (such as crashes, system activity and hardware settings, browser type, browser language, the date and time of your request and referral URL);

How your device interacts with our Sites/APP and Services, including pages accessed and links clicked;

(4) Broad geographic location (e.g. country or city-level location); and Other technical data collected through cookies, pixel tags and other similar technologies that uniquely identify your browser.

We may also use identifiers to recognize you when you access our Sites/APP via an external link, such as a link appearing on a third-party site.

Article 10

Application and Usage of Information Permission

We may call certain application and information permissions from users. Provided is a list of requested permissions and the reason they are required. Users should note that once they agree to the Privacy Policy, the corresponding device permissions will not be granted by default. When key or sensitive device permissions are required, KuCoin Info will prompt you with a pop-up window to request your consent when you make use of the corresponding function. Once a permission is granted, it may be revoked at any time through your device settings. Refusing to grant device permissions will not affect the normal operation of unrelated functions.

Users may opt to disable some or all requested permissions requested by the app through device settings. The display and configuration of permissions may differ depending on the device. If the corresponding function cannot be found, users may contact the device/system manufacturer for assistance.

Article 11

Changes in the Method of Information Collection. When a User uses the Platform, the Platform may collect additional necessary information by an email box that is exclusively owned by the Platform and released to the public via the Platform or by any other method that is deemed as in compliance with relevant laws and regulations, so as to improve the functionality of the Platform and enhance the Users' experience of using the Platform services and the security thereof, or as is required by any order of a court, any applicable law or regulation, or any other competent government agency.

Article 12

Third-party Protocols and Websites. If a User visits any link on this APP that leads to a third-party website or to a third-party partner’s website, the User agrees to and shall comply with the separate and independent privacy policies of such third-party websites. The User understands and acknowledges that the Platform is not responsible for the content or activities of such third-party websites or partners.

These sources may include:

(1) Blockchain Data: We may analyze public blockchain data to ensure parties utilizing our Services are not engaged in illegal or prohibited activity under our Terms, and to analyze transaction trends for research and development purposes.

(2)Joint Marketing Partners, Resellers & Third Parties: For example, unless prohibited by applicable law, joint marketing partners, resellers or third party service providers may share information about you with us so that we can better understand which of our Services may interest you.

(3) Advertising Networks & Analytics Providers: We work with these providers to provide us with de-identified information about how you found our Sites/APP and how you interact with the Sites/APP and Services.

Article 13

Installation of Cookies. When a User visits the Platform, the Platform will use Google Stats via Cookies to record the Platform’s performance and check the effectiveness of online advertising. Cookies are a small amount of data that is sent to the User’s browser and stored in the User’s computer hard drive. Only when the User uses his/her computer to access the Platform can the Cookies be sent to the User’s computer hard drive.

Article 14

Function of Cookies. Cookies are frequently used to record the habits and preferences of visitors when they browse various items on the Platform. Cookies collect anonymous collective statistics which do not contain personal data. Cookies cannot be used to obtain data from the User’ hard drive, the User’s email address or personal data; they can enable the Platform or a service provider’s system to recognize the User’s web browser as well as capture and remember information.

Article 15

Disabling Cookies. Most browsers are preset to accept Cookies and Users can choose to set their web browsers to reject Cookies or to notify Users upon the installation of Cookies. Users should be aware that they may be unable to start or use certain features of the Platform if they opt to disable Cookies.

Article 16

Use of Information. The information collected by the Platform is primarily for the enhancement of our Services, and to comply with any applicable laws and regulations. The following are some purposes or manners which we may use your Personal Information and data collected through your use of the Services:

（1）to provide the Users with the Platform’s services via the Platform;

（2）to improve and upgrade the services of the Platform (the Users' information and feedback received by the Platform can help the Platform improve the services of the Platform, so that the Platform can respond to the Users' service requests and support needs in a more effective manner);
（3）to keep statistics relating to the use of the Platform and for use in data analysis carried out in cooperation with government agencies and public affairs institutions;

（4）to fulfil other purposes as specified in the User Service Agreement and to be used for all the legal means adopted for fulfilling such purposes.

Article 17

Information Disclosure to Third Parties. The Platform does not sell, trade, or otherwise transfer information or allow any other party to collect or use any information from our Platform. However, this does not involve the following parties and does not include the following information: the Platform's affiliates, trusted third parties who help the Platform operate the Platform's websites, manage the Platform's business or provide services to Users, provided that these parties agree to keep such information confidential. If the Platform discloses information to the above-mentioned parties, such information disclosure shall in accordance with any applicable laws, regulations, rules or by any order of any court or other competent authorities, or necessary for executing the strategy of the Platform and ensuring the proper functioning of the Platform, or as may be necessary for the related parties to provide services, or for the protection of the rights, property or safety of us or other persons. Any such information disclosure will not be used by any of the above-mentioned parties for marketing, advertising or any other purpose that has not been agreed on by all the parties concerned.

Article 18

Protection of Personal Data. The Platform adopts appropriate physical, electronic, management and technical measures to protect and safeguard the security of the Users' personal data. The Platform will, to the greatest extent possible, ensure that any personal data collected through the Platform shall be free from being subject to nuisance by any third party unrelated to us. The security measures that the Platform may take include but are not limited to:

（1）Physical measures: records of Users' personal information will be stored in an appropriately secure location.

（2）Electronic measures: computer data containing Users' personal information will be stored in computer systems and storage medias that are subject to strict login restrictions.

（3）Management measures: only staff members duly authorized by the Platform may access the Users' personal data and such staff members shall comply with the Platform’s internal code concerning personal data confidentiality.

（4）Technical measures: encryption techniques such as Secure Socket Layer Encryption may be used to transmit Users' personal data.

（5）Other measures: the Platform’s network servers are protected by a proper "firewall".

Article 19

Deletion of personal information. Your personal data will be retained by KuCoin Info for 1 year from the date of generation, after which your personal data will be automatically deleted.

If you request to delete your information, we still may retain some information that you have provided to comply with the laws and regulations to which we are subject.

Article 20

Reporting of Flaws. If any User becomes aware of any security flaw in the Platform, the User should contact the Platform through the service email promptly so that the Platform can take appropriate measures to address any such flaw as soon as possible.

Article 21

Exemption. Despite the above-mentioned technical and security measures, the Platform cannot guarantee that the information transmitted via the Internet is absolutely safe, so the Platform does not provide any guarantees with respect to the security of the personal information; and the Platform may not be held liable for any loss or damage arising from or caused by any event that may occur in connection with unauthorized access to the Users’ personal information.

Article 22

Amendment of this Agreement. The Platform reserves the right to modify this Agreement at any time. The Platform will inform the Users of the amendments made to the Privacy Policy by releasing updates thereof, publishing the effective date of new versions thereof and highlighting the amendments thereto. Users shall regularly review the Privacy Policy and focus on amendments thereto, if any; and if the Users do not agree to any such amendments, the Users shall promptly stop accessing this Platform. Whenever an updated version of this Privacy Policy is released, the User’s continued access to and use of this Website shall demonstrate the User’s agreement to the updated version of the Privacy Policy.

Article 23

Communication with Us. Any User comments or feedback should be sent to the following email address: support@kucoin.com. This is the only valid and official email address through which the Platform communicates with Users. If an User uses any other means of communication to contact the Platform, the Platform shall not be obliged to reply and the Platform will not be held liable in any manner whatsoever.

Article 24

Publication of Announcements. The Platform publishes announcements and information exclusively via the use of valid and up-to-date contact information provided to this Website or by posting announcements on the Platform. Therefore, the Platform shall not be held liable for any loss arising from any User’s trust in any information that is obtained in any manner other than the above-mentioned means.