Plan for Users Affected by KuCoin Temporary Access Issue on September 7, 2021

Dear KuCoin Users,

At around 14:50 (UTC) on Sep 7, 2021, due to a big surge in traffic brought about by the market moves, the stability of some services on KuCoin was affected. It has caused some issues on service, leading to the access issue of the KuCoin App&Web in some regions.

As soon as the issue was detected, we responded immediately and fixed the access issue urgently, completely resuming all services at about 16:08 (UTC) on Sep 7, 2021. During and after the issue, it is noticed that some users suffered abnormal losses on their margin or futures positions for the failure of logging in or placing orders. As the People’s Exchange, we always put our users first. If you are a KuCoin user who is affected by the issue, please kindly fill in the form. We will reply in 7 - 14 working days after receiving your information.

Also, you can reach out to our support team through Submit a request or Online Chat .

Note: This plan is valid until June 30, 2022

In response to any short-term surge in traffic that may occur in the future, we will improve the monitoring and emergency response system to ensure the availability of our services.

Thank you for your support!

The KuCoin Team