充值找回申請的處理過程
After submitting the application, we will first review if it is able to retrieve. If positive, certain fee will be charged, then the retrieval procedure will begin. Please wait patiently and put a close eye on the system notification or application status.
1. What Do Those Statuses Mean?
2. How long Can I Expect to Get the Result?
3. What Should I Do After Token Recovery Completed?
4. FAQ
1. What Do Those Statuses Mean?
After submitting the application, there are several statuses listed below:
Processing: Waiting for review, the review takes around 1-3 days, please wait patiently.
Application Failed: Your deposit cannot be retrieved or you have input the wrong info, you can refer to 'Review Result' for details.
Pending Deduction: Please ensure there are available fees under your Funding Account and wait for the fee deduction. If the system failed to deduct the fee, a notification will be sent to you via email/SMS.
Deducted: The Fee has been deducted successfully. Please wait for the deposit retrieval which usually takes around 5 days.
Completed: Your application has been handled, please check your application history for Returning TXID
2. How long Can I Expect to Get the Result?
2.1 After submitting the application, the review takes around 1-3 days, our team will check if your deposit is normal or can it be retrieved during this period, please wait patiently.
2.2 After the fee deduction succeeded, it takes around 5 days to retrieve your deposit.
3. What Should I Do After Token Recovery Completed?
3.1 For personal wallet: The deposit has been returned to the sending wallet successfully, you may log in to your personal wallet to check it.
3.2 For transactions sent from Exchange: Normally exchange's transactions were sent from their hot wallet address instead of your own wallet, thus you have to contact the sending exchange by providing the 'withdrawal TXID + KuCoin returning TXID' and ask them to credit the token, KuCoin will only return the token back to the sending address.
4. FAQ
4.1 Is there a fee for retrieving my funds?
Fees are only collected if the retrieval is possible, and they are different in different types. You can check while applying for the retrieve or find the fee amount under your application.
4.2 Why is my application rejected?
- Input incorrect TxID/TxHash or address. If your TxID/TxHash and address do not match or do not belong to KuCoin, we cannot help you recover it. Therefore, we strongly suggest you directly copy and paste the TxID/TxHash and address instead of entering it manually, ensure it belongs to KuCoin before submitting the application.
- You deposited tokens via a chain that KuCoin does not support yet. In this condition, we're unable to retrieve tokens for you.
- The transaction you are trying to retrieve has already arrived before or during the retrieval process.
- Your transaction hasn’t been confirmed or cannot be found on the blockchain, please confirm with the sending party.
- The transaction you are trying to submit is not related to deposit retrieval (i.e., withdrawals-, fiat-).