Can I lose my cashback rewards?

Yes, if your account is closed or if you fail to meet the program’s terms and conditions, you may forfeit any accumulated cashback rewards.

 

How can I track my cashback rewards?

You can easily track your cashback rewards through our mobile app or online portal. Your rewards balance will be updated in real-time with each qualifying purchase.

Can the cashback program terms change?

Yes, the terms and conditions of the cashback program can change. We will notify you of any significant changes via email or through our mobile app. Always refer to the latest terms and conditions available on our website.

 

Can I combine this program with other promotional offers?

Typically, the cashback program can be combined with other promotional offers. However, some restrictions may apply. Check the specific terms of each promotion for details.

 

If you have more questions or need further assistance, please visit our website or contact our customer service team. Enjoy your cashback rewards!

 

Refund and Customer Support

What happens if I return an item I purchased with my KuCard?

If you choose to return an item, the cashback that was earned from that purchase will be deducted from your cashback balance. This adjustment will appear in your upcoming statement.

 

a. If a refund is processed prior to the cashback settlement cycle, the corresponding cashback amount will be voided. In the case of partial refunds, the cashback amount will be adjusted proportionally.

 

b. If a refund is processed following the cashback settlement cycle, the cashback amount will be deducted during the subsequent month’s cashback cycle.

 

Who do I contact if I have questions or issues with my cashback rewards?

For any questions or issues related to your cashback rewards, you can contact our customer service team through the “Have problems with this order?” section on the cashback detail page, email, or live chat feature on our website/app.