Trading Password
Your trading password is very important. When enabled, it’s used to verify all your transactions on KuCoin, including spot, futures, and margin trading, as well as withdrawals and API-related actions. Remember or write down your trading password securely. Here, we’ll help you on how to set, change, and reset your trading password.
Content
1. Setting Up Your Trading Password
2. Changing Your Trading Password
3. Resetting your Trading Password
1. Setting Up Your Trading Password
i. In Security Settings, look for Trading Password. Select Settings next to it.
ii. Complete the security test by sending and entering your Google 2FA, text message, or email verification code.
iii. Hit Confirm.
Note:
• The password must be 6-digits with no letters or symbols.
• Remember and keep your password safe, as it can only be recovered via two-factor authentication.
• KuCoin support will never ask for your trading password on any communication channels. Do not share your trading password with anyone.
2. Changing Your Trading Password
i. In Security Settings, hit the Change button next to Trading Password
ii. Enter your current password and the new password, then click Confirm.
Note:
• Withdrawals, selling crypto via P2P, and sending Red Packets are disabled for 24 hours after changing your trading password to protect your assets.
• Once changed, your trading password is effective immediately.
3. Resetting your Trading Password
i. In Security Settings, hit the Change button next to Trading Password
ii. Select Forgot trading password? from the bottom of the page. Complete the Identity Verification process, following the instructions closely to request a manual password reset. Once you’ve appealed, your request will be processed in approximately 1–3 business days.
Note:
• When completing Identity Verification, upload the required photos and follow the instructions on the page closely, or your request may be rejected.
• Withdrawals, selling crypto via P2P, and sending Red Packets are disabled for 24 hours after changing your trading password to protect your assets.
• The password reset is effective immediately upon completion. Refresh or restart the page after receiving a confirmation email.
• If you’ve forgotten your trading password and also lost 2FA access to your account, reach out to our support team by submitting a ticket.